Refund Policy

Last updated: 03rd March 2025

At Vendor.lk, we strive to provide a seamless experience for our users. This Refund Policy explains the conditions under which refunds are provided for paid services on our platform.

1. General Refund Policy

• Payments made for featured ads, premium listings, and other paid services on Vendor.lk are non-refundable unless stated otherwise.
• Refunds will only be considered in cases where the service was not delivered due to a system error on our end.

2. Eligible Refund Cases

You may be eligible for a refund if:

• Your paid advertisement was not published due to a technical error.
• You were charged more than once for the same service due to a payment processing issue.
• The purchased service was not available after payment.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• You change your mind after purchasing a paid service.
• Your ad was removed due to a violation of our Terms & Conditions.
• The service was used partially or completely before a refund request.
• Any issues caused by incorrect user input or failure to follow our posting guidelines.

4. Refund Process

If you believe you qualify for a refund:

1. Contact our support team at  Support@vendor.lk within 7 days of the transaction.
2. Provide proof of payment and details of the issue.
3. We will review your request and respond within 5 business days.

5. Payment Reversals

• Approved refunds will be processed back to the original payment method within 7-14 business days.
• If the refund is not possible via the original method, we may provide alternative solutions (e.g., credit for future listings).

6. Changes to This Policy

Vendor.lk reserves the right to update this Refund Policy at any time. Please check this page periodically for updates.

For any refund-related inquiries, contact us at support@vendor.lk